Return and Refund Policy

At Wishmay Scents, we aim to provide a hassle-free shopping experience. If you’re not fully satisfied with your purchase, you can return the product for a refund or exchange under the following terms:

Return Policy

Return Period: Products can be returned within 7 days from the date of purchase, provided that the product is unopened, unused, and returned in its original packaging. The product must also be accompanied by the purchase invoice.
Refund Processing: The refund process may take up to 21 working days, depending on the payment method used.

The Policies

Returns for Products Purchased Online: To return products bought through our website, please contact our customer service team.
Product Condition: The returned product must be in its original, unopened packaging and accompanied by the purchase invoice.
Shipping Fees: Customers are responsible for the return shipping fees unless the product has a genuine defect or quality issue, in which case Wishmay Scents will bear the shipping cost.
Defective or Faulty Products: If the product has a defect or quality issue, it can be returned or exchanged within 7 days of purchase, provided it hasn’t been used, altered, or damaged by the customer. We will cover the shipping costs for such returns.

Note: Customers are responsible for inspecting the product within 7 days of receiving it. No refunds or returns will be accepted after this period. All invoices must be in good condition for exchange or refund.

How to Exchange, Cancel, or Refund

To request a return, exchange, or cancellation, contact us via:

Email: Info@wishmayscents.com
Alternatively, you can reach us through our contact form on the website.

Refund Process

Credit Card Payments: Refunds will be issued depending on your bank. The process will start once we confirm the product has been returned and may take up to 21 working days.
Cash on Delivery: If you paid by cash on delivery, we will send you a voucher via email, which you can use for future purchases. Alternatively, you can request a bank transfer for the refund, which may take up to 14 working days.

Cancellation Process

If you’d like to cancel your order, please do so within 24 hours from the time of purchase. You can cancel by logging into your account or by emailing us at Info@wishmayscents.com or calling us directly.

Exchange Process

To exchange any product, please visit the nearest Wishmay Scents store with the product and your purchase invoice. Our store staff will assist you with the exchange.

Store Policy

If you made a purchase through Wishmay Scents store, the return and refund process must be completed at the same store. Refunds will be processed according to the payment method used at the time of purchase (either cash or credit card). Credit card refunds may take up to 21 working days to complete once we confirm the product has been returned.